Complaints

If something has not met your expectations, please tell us. We take every concern seriously and use it to improve.

Acknowledged: 3 working days
Response: 10 working days

How to make a complaint

You can raise a complaint in person, by telephone, or in writing. We will not treat you any differently for raising one, and it will never affect your care. In the first instance, please contact our Practice Manager, who is responsible for handling complaints.

Ms Carla Francis

Practice Manager

Enfield Smiles
195 High Street, Enfield EN3 4DZ

020 8804 4320
info@enfieldsmiles.co.uk

How we handle your complaint

We acknowledge
We acknowledge your complaint within three working days and explain how we will look into it.
We investigate
We aim to investigate fully and give you a written response within ten working days.
We keep you informed
If we need longer, for example because a clinician involved in your care is away, we explain why and keep you updated until the matter is resolved.

If you are not satisfied with our response

If you are unhappy with our response, you can ask an independent body to review your complaint. Which one depends on the type of treatment you received.

NHS treatment
Contact NHS England or your local Integrated Care Board (ICB). If you remain unhappy after their review, the Parliamentary and Health Service Ombudsman can consider your case at ombudsman.org.uk.
Private treatment
The Dental Complaints Service offers a free, impartial service for private dental care. Call 020 8253 0800 or visit dentalcomplaints.org.uk.
Professional conduct
To raise a concern about a dental professional's conduct, contact the General Dental Council at 37 Wimpole Street, London W1G 8DQ, on 020 7167 6000, or at gdc-uk.org.

If your concern is about how we have handled your personal information, please see our Privacy Policy, or contact the Information Commissioner's Office at ico.org.uk. This page was last updated on 26 June 2026.